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Call Center1 MIN READ

Unavailable Time

November 7, 2020 By LinkLive
  • LinkLive
  • November 7, 2020

Learn More: Cloud Configuration Reduces Deployment Time & Cost

In call center management, Unavailable Time is the time that agents spend in non productive phases, including but not limited to the time an agent spends on their break, on their lunch and other resting breaks or when they are completing administrative tasks.

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