Call Center1 MIN READ

Queue Time

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

Service Level is a measure of quality of services provided to customers in the call center. Establishing Service Level becomes a challenge for every call center specially when they deal with simultaneous calls from customers. SL is the key to managing call centers and provides a measure of the value of service provided in call centers.

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