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Call Center1 MIN READ

N+1 redundancy

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

N+1 redundancy in contact center holds that under a condition of zero available agents or under-capacity operation, a call can remain in the queue and wait for another channel to become available as long there is one available channel. If all channels are busy, then N + 1 redundancy allows the call to remain in the queue until another channel is freed up by another caller.

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