Lost Calls

Lost calls are abandoned call – these are all calls that never progress beyond the initial greeting. This can be due to the customer not being able to talk because there is no agent available, or not replying to the IVR and then hanging up.

Providing a Branch-Level Experience with Video Chat

Mobile Banking Trends, Benefits & Advantages

COVID’s Impact on the Nursing Shortage Crisis

CCaaS: How it Started and Where it’s Going

Looking Back: How Today’s Nursing Shortage Crisis Came to Be