Logged On

Logged On means that you are working at your computer, performing your job. It is used to eliminate any confusion or any typical misunderstandings that may occur in a contact center because of non-standard words used by staff and agents.

The Road to Recovery: Improving Patient Engagement

COVID’s Impact on the Nursing Shortage Crisis

Reinventing the Contact Center Customer Experience

For Patients, Convenience is King

Providing a Branch-Level Experience with Video Chat