Call Center1 MIN READ

Activity Codes

November 13, 2020 By LinkLive
  • LinkLive
  • November 13, 2020

Activity codes help the contact center determine how to handle the call. There are many ways to classify a call: by topics, types of products, product features, and so on. Within each activity code is an alphanumeric sequence. The purpose of this notation is to customize the type of information that needs to be gathered during the call.

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