Reach More People, Where They Are
LinkLive empowers social assistance organizations—including 211 and 988 centers, public health agencies, and family support services—with secure, AI-enabled communication tools that streamline operations and improve lives. Deliver support confidently across housing, food programs, disaster recovery, and crisis care with a platform designed for trust, efficiency, and care.
The Social Assistance Landscape
— By the Numbers —
4.7 Billion
Social protection programs support 4.7 billion people worldwide.
1 Billion
LinkLive has delivered over 1 billion secure sessions for crisis response and social services.
800+
More than 800 organizations use LinkLive to support their communities.
78%
United Way 211 centers saw service speed improve by 78% with LinkLive.
20%
Agent satisfaction rose 20% at United Way of Greater Chattanooga after adopting LinkLive.
300,000+
PA 211 manages over 300,000 annual contacts via LinkLive’s phone, text, and chat.
Secure Communication Tools for Every Channel
Deliver consistent, private support while simplifying how your teams connect with residents.
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- All-in-One Communication – Phone, chat, SMS, video, and email—unified in one secure platform.
- Text, Chat, and Email – Website-integrated, encrypted messaging with file sharing and auto-replies.
- Real-Time Translation – Translate chats into 75+ languages for inclusive service.
- Full Contact Center – No hardware required—just a browser, headset, and internet connection.
Smart Tools That Support Your Team
Help navigators respond faster and smarter, with less stress.
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- AI-Enabled Agent Assist – Real-time coaching, sentiment cues, and auto-summaries.
- Smart Overflow Routing – Reroute excess calls to other agents, regions, or teams automatically.
- Integrated Knowledge Base – Quick access to articles and answers from within the platform.
- CRM & Case Integration – View every interaction in one place for better service continuity.
Linklive in action
AI You Can Trust in Every Conversation
LinkLive’s AI-enabled tools help your team respond faster, anticipate needs, and reduce stress—while keeping every interaction personal and compassionate.
Predict Community Needs
Use AI to forecast trends like food insecurity, housing inquiries, and crisis surges in real time.
Automate Smart Responses
Deflect routine questions and assist agents with real-time suggestions and summaries.
Collaborate Seamlessly
Coordinate across agencies with secure, AI-enhanced communication and data-sharing tools.
Linklive in action
Helping People, One Conversation at a Time
Success stories from social assistance providers show how LinkLive helps improve service delivery, raise agent satisfaction, and ensure secure, compassionate support for those who need it most.
78% Faster Service, 20% Happier Agents, & a Safer Tennessee
United Way of Chattanooga unified its 211 centers statewide using LinkLive, overcoming fragmented systems and enabling seamless call routing, real-time queue updates, and flexible staffing across regions. The result: 78% faster service, 20% happier agents, and a resilient, privacy-first approach to crisis response.
“Agents are 20% happier, first-call resolution is up to 78%, and supervisors now have real-time insights into performance so they can adjust in the moment-not days or weeks later.”
– Mike Mudd, Sr. Director of 211 & Community Resources, United Way of Greater Chattanooga