LinkLive has been named in Forrester’s The Contact Center as a Service (CCaaS) Platforms Landscape1
More than just a trademark; trust is our promise.
Trust guides everything we build and every experience we deliver. LinkLive enables organizations to communicate with confidence, knowing each interaction is secure, compliant, and reliable. That is the power of Connect with Trust™.
1 Forrester Landscape Report, The Contact-Center-As-A-Service Platforms Landscape, Q4 2024.
TRUSTED BY 1,000+ INDUSTRY LEADERS
LinkLive by the Numbers
1,000+
enterprises rely on LinkLive
30+
integrations with top CX and core platforms
98%
client renewal rate
22+
years of successful secure CX delivery
20+
trusted technology and channel partners
28%
faster onboarding for new teams
The Most Trusted Customer Engagement Platform for Organizations of Every Size and Purpose
With a trust-first focus to customer engagement, LinkLive’s intuitive experience brings customers, agents and employees to a single place for creating everlasting loyalty.
We pride ourselves on our compliance
and security certifications
Customers Love LinkLive
There are so many valuable features. One of the things that we really appreciate is the uptime. LinkLive rarely, if ever, goes down or disconnects calls. We appreciate that we don’t have to be concerned about dropping calls or losing a customer mid-call as a result of those issues.
It’s very reliable and we haven’t had much experience with any downtime or dropped calls, which, of course, is one of the most important things to us. That’s been a big win for us.
Being the president of our organization, I love the secured email because there are a lot of messages that I have to send out that are secure. There have not been any issues with sending the messages or with individuals receiving and viewing them.
Frustrated with losing customers to your competition due to poor customer service?
32%
of all customers would stop doing business with a brand they adored if they had a bad customer service experience.
68%
of respondents say that a convenient customer experience will entice them to return to a brand or company.
80%
are likely to endorse a brand or company to friends and family If they provide a timely customer service experience
Powering Personalized, Secure Customer Journeys with Intelligent Orchestration
At the heart of our Customer Engagement Platform is the Journey Orchestration Engine—a secure, HITRUST-certified architecture built for the complexities of regulated industries. Our engine seamlessly orchestrates AI-powered, multi-channel customer journeys and workflow automation, making even the most sophisticated interactions simple and compliant.
Join the LinkLive Partner Program
Join a network of resellers, integrators, and innovators delivering modern, secure communication solutions. LinkLive’s partner program is built around secure messaging, AI-enabled capabilities, and proven success across industries like healthcare and finance.