Labor Saturation Rate
Related: Easily Communication-Enable Any Website to Allow for Easy Customer Connection
Labor Saturation is the upper limit of regular employees to handle any task. When it is reached, in order to accomplish given task additional CCs need to be hired that would increase LSR. Labor Saturation Rate therefore defines how many hours per day an agent can effectively work nonstop and avoid burnout.
COVID’s Impact on the Nursing Shortage Crisis
The Road to Recovery: Improving Patient Engagement
Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement
The Impact of the Nursing Shortage in Hospitals Today
HCBS 2022 In Review: 3 Trends to Watch
Learn More: Replace Communications Hardware with only a Device, a Headset, and Internet Access